From Check In to Check Out

Your staff receive bookings (in person or by telephone) and enter the information into the system. Online bookings are automatically entered into the system.

Reservation Confirmation

1. When a reservation is entered into Cerberus by your staff: a) an email confirmation can be sent or b) Cerberus can create a printed confirmation, which can then be mailed or faxed to the guest.
2. When a guest books online: a) Cerberus can confirm the reservation immediately or  b) confirmation can be delayed until approved by your staff.

Using the daily Cerberus Housekeeping Report, your housekeeping staff know which rooms will be expecting new guests and can ensure that everything is ready prior to guest check-in.

Upon arrival the guest’s reservation is retrieved from Cerberus by searching for the confirmation number, the client’s name or by viewing all of the check-ins.

During a guest’s stay, your reservation staff manually apply guest charges as they occur, or charges are automatically applied through installed interfaces.

Upon check-out your reservation staff apply any additional charges incurred by the guest and accept payment for the outstanding balance. A check-out receipt is printed and given to the guest.

At the end of the day your night auditor generates a variety of reports including cash receipts, room revenue, deposits, accounts receivable and taxes.

All transaction information entered into Cerberus is automatically captured in an integrated accounting module.